Learning opportunity
MARSHALLTOWN – Create a culture of customer service excellence with Iowa Valley Continuing Education’s Leading Customer Service four step process of defining your culture, bringing the right professionals to the organization, training processes to support the culture, as well as holding people accountable for behaviors.
You will learn how to successfully hire and onboard your customer service team with strategies to develop a hiring process designed for exceptional customer service. As a current or prospective leader, you will also gain the skills to productively manage a customer service team through empowerment, achieving transparency, and working as a team. Professionals will develop the knowledge to evaluate customer service with several methods including customer service surveys, customer satisfaction score, net promoter score (NPS), customer effort score (CES), social media monitoring, and mystery shopping and how to collect the appropriate data to ensure success of the organization.
Class will be held on Thursday, April 18 from 1 to 4 pm at Iowa Valley Continuing Education, 3702 S. Center St., Marshalltown in Room 610. Cost of the class is $99. Register online at www.IowaValley.com or call IVCE at 641-752-4645 or 800-284-4823.
Events Calendar
Calendar of Events
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3 events,
The Kellogg Lions Club Will Not Be Having A Pancake Breakfast In January
Newton V.F.W. BINGO
This Week in Marshalltown: Jan 30 – Feb 4
This Week in Marshalltown: Jan 30 – Feb 4
Wednesday, February 1 - Connect Marshalltown, Tannin, 4:30-6 p.m. Thursday, February 2 - Live music by Brian Herrin, Tannin, 6 p.m. […]
4 events,
Baxter Community Blood Drive
Baxter Community Blood Drive
Winter weather, flu season and busy schedules all have an impact on blood donations and blood supply. […]
3 events,
Jasper County RSVP Free Tax Assistance Program
Jasper County RSVP Free Tax Assistance Program
This program is for low and middle income taxpayers, in addition to those age 60 and older. […]
4 events,
PCM School District Sign Up
PCM School District Sign Up
Attention families: Do you have a child who will turn four years old before 9/15/2023? If so […]
4 events,
Kellogg Lions Breakfast
Kellogg Lions Breakfast
The Kellogg Lions is having a breakfast on Saturday Feb 4th from 7-9 in the Cabin at […]
3 events,
Church Service
Church Service
Lutheran Church of Hope – Local Newton Livestream Worship Service Every Sunday, 9:30 am Capitol II Theatre […]
2 events,
Newton V.F.W. BINGO
Jasper County RSVP Free Tax Assistance Program
3 events,
Brooklyn Community Blood Drive
Brooklyn Community Blood Drive
As our temperatures drop, the need for blood goes up! Winter weather, flu season and busy schedules […]
3 events,
Church Service
Church Service
Lutheran Church of Hope – Local Newton Livestream Worship Service Every Sunday, 9:30 am Capitol II Theatre […]
2 events,
Newton V.F.W. BINGO
Jasper County RSVP Free Tax Assistance Program
3 events,
Chili Cook Off At The Newton American Legion
Chili Cook Off At The Newton American Legion
Chili Cook-off. American Legion February 18, 2023 5-7PM ($5.00 chili with ticket for door prize). Cinnamon buns […]
3 events,
Church Service
Church Service
Lutheran Church of Hope – Local Newton Livestream Worship Service Every Sunday, 9:30 am Capitol II Theatre […]
3 events,
Newton V.F.W. BINGO
Jasper County RSVP Free Tax Assistance Program
4 events,
Church Service
Church Service
Lutheran Church of Hope – Local Newton Livestream Worship Service Every Sunday, 9:30 am Capitol II Theatre […]
2 events,
Newton V.F.W. BINGO
Jasper County RSVP Free Tax Assistance Program
3 events,
Church Service
Church Service
Lutheran Church of Hope – Local Newton Livestream Worship Service Every Sunday, 9:30 am Capitol II Theatre […]